The world of enterprise is rapidly changing with AI reshaping how we work with 1 in 4 workers globally in occupations with some exposure to Generative AI based on studies by the International Labour Organization.

This exposure also provides enterprises with an opportunity to boost their productivity with research showing improvements in worker’s performance of nearly 40% compared by the Harvard Business School Technology & Operations Management from more than 700 consultants at Boston Consulting with GPT4. (MIT Management Sloan School,2023).

In this study the consultants using Generative Pretrained Transformers (GPT)-4 AI were significantly more productive with an average higher completion rate of 12.2% more on average and 25.1% faster with significantly higher quality results of more than 40% compared to the rest. (Havard Business School 2023).

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An MIT study tracked 5,000+ agents at a Fortune 500 company, these being among one of the largest U.S. firms by revenue.

In this study, they got a GPT‑powered AI tool to serve as a copilot that suggests replies to Call Centre staff while they chat with customers. The results were remarkable with numerous gains:

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